BTC2G Support
Email support@btc2g.com. Choose a topic below so the request can be identified quickly.
What to include
- Your BTC2G username and the email address already associated with the account.
- The page URL, approximate time and time zone, and the exact error message.
- A screenshot only after hiding personal, payment, wallet, and authentication information.
- For privacy requests, state whether you want access, correction, or deletion. BTC2G may request reasonable account verification before acting.
Security reports
Describe the affected URL, expected and observed behavior, and safe reproduction steps. Do not access, alter, retain, or disclose another person's data; disrupt the service; or demand payment. A report does not authorize testing beyond your own account and data.
Transactions handled by external providers
For a MoonPay, Topper, Stripe, bank, card, or blockchain transaction, contact the provider named on the receipt first. BTC2G does not process, reverse, settle, or custody those transactions. Support can clarify which BTC2G link was used but cannot override a provider's decision.
Never send secrets by email
Do not send passwords, passkeys, one-time verification links or codes, private keys, wallet seed phrases, recovery codes, full payment-card numbers, or identity documents. BTC2G support will not ask for these by ordinary email.
Support is not monitored as an emergency service and no response time is guaranteed. It does not provide financial, trading, legal, or tax advice.